More Connected.
More Supported.
Great client relationships are built through communication, trust, and genuine care. Client Engage provides a personal connection to AFairchild CPA—helping you navigate questions, stay connected with your team, access helpful resources, and receive support beyond the numbers.
A Personal Connection to Your CPA Firm
Sometimes you need an answer. Sometimes you need the right person. And sometimes you simply need someone who will listen.
Client Engage is designed to make your relationship with AFairchild more connected and personal. Our team serves as a bridge between you and the professionals serving you—helping coordinate communication, connect you with resources, follow up on needs, and make sure questions do not get lost between departments or deadlines.
Proactive Communication
Regular connection that keeps you informed and helps address questions before they become frustrations.
A Familiar Point of Contact
Someone who knows your relationship with AFairchild and can help connect you with the right person.
Coordinated Support
Help navigating questions, departments, resources, follow-ups, and the next step in your client experience.
Personalized Care
Support that recognizes there is a person, family, business, and story behind every financial decision.
Larry Brown
Larry leads AFairchild's Client Engagement & Resources efforts with a focus on strengthening relationships and making sure clients feel connected, supported, and heard. He welcomes new clients, serves as a liaison between clients and the AFairchild team, and helps connect people with the right resources when questions or needs arise.
As a minister and spiritual counselor, Larry is also available to provide encouragement, prayer, and compassionate support for clients who desire it—bringing an added level of personal care to the AFairchild client experience.
Support Designed Around the Relationship
Client Engage gives clients an added layer of communication, coordination, resources, and personal support throughout their relationship with AFairchild CPA.
Welcome & Client Onboarding
New clients receive a personal introduction to AFairchild, help understanding what to expect, and a friendly point of connection as the relationship begins.
Proactive Client Check-Ins
We stay connected beyond deadlines and deliverables, creating opportunities to identify needs, concerns, questions, and opportunities earlier.
Client & Team Liaison
When you are unsure who to contact, Client Engage can help route questions, coordinate follow-up, and connect you with the appropriate AFairchild professional.
Resources & Connections
We help connect clients with relevant AFairchild resources, educational opportunities, leadership tools, and other support that may benefit their business or family.
Special Needs & Follow-Through
Have an unusual request or are not sure where to start? Client Engage can help identify the next step and keep communication moving.
Personal & Pastoral Support
For clients who desire it, our Client Engagement team can provide a listening ear, encouragement, prayer, and pastoral support during challenging seasons.
Sometimes the Need Is More Than Financial.
Business and life do not always stay in separate lanes.
Seasons of growth, transition, loss, uncertainty, or personal difficulty can affect the people behind the business. AFairchild has pastoral support available for clients who welcome that kind of care.
Our on-staff spiritual counselor and minister can offer encouragement, a listening ear, prayer, and compassionate support when a client is walking through a difficult season.
Prayer. Encouragement. A Listening Ear.
Clients may reach out for prayer, pastoral encouragement, faith-and-business conversations, or simply someone who can listen with care and discretion.
This support is another way AFairchild seeks to care for the people behind the businesses, organizations, and families we serve.
Pastoral and prayer support is completely optional and available to clients who desire it.
Client Engage
An additional layer of connection and support throughout your AFairchild relationship.
What is Client Engage?
Does Client Engage replace my CPA or service team?
Who do I contact if I am not sure where my question belongs?
Is prayer or pastoral support required?
Is Client Engage only for business clients?
More Than a Service Provider. A Relationship You Can Rely On.
Whether you have a question, need help connecting with your AFairchild team, are looking for a resource, or simply need someone to listen, Client Engage is here to help.
